Shipping & Returns

Shipping & Return Policy

At DelhiMartIndia.com, we are dedicated to ensuring a seamless and satisfactory shopping experience for our valued customers. Our shipping and return policies are designed to be transparent, fair, and compliant with Indian consumer protection laws. We encourage you to read through the following detailed terms and conditions.

Shipping Policy

1. Order Processing & Dispatch:

Processing Time: All orders are processed and dispatched from our warehouse in Delhi within 1-2 business days (Monday - Saturday), excluding public holidays.
Order Confirmation: Upon placing an order, you will receive an order confirmation email. You will receive a subsequent notification with tracking details once your order has been dispatched.

2. Shipping Methods, Costs & Timelines:

We offer standard shipping on all orders across India.

Please Note: These are estimated timelines. Delays due to unforeseen circumstances like weather conditions, logistical challenges, or high-volume periods may occur.
Shipping costs are calculated and displayed at the checkout page before you complete your payment.

3. Order Tracking:

Once your order is shipped, you will receive an email and/or SMS containing the tracking ID and the name of the courier partner. You can track your order by:

Clicking the tracking link provided in the shipping confirmation email.
Visiting the website of our courier partner and entering your tracking ID.
Logging into your DelhiMartIndia.com account and viewing your order status.

4. Undeliverable Shipments:

In the event that our courier partner is unable to deliver your order, they will typically attempt delivery up to three times. If the package remains undeliverable, it will be returned to our warehouse. For prepaid orders, we will initiate a refund to the original payment method. For Cash on Delivery (COD) orders, the order will be cancelled.

Return, Refund & Exchange Policy

We strive to provide you with high-quality products. However, if you are not entirely satisfied with your purchase, we are here to help.

1. 7-Day Return Policy:

You have 7 calendar days from the date of delivery to initiate a return for an eligible item.

2. Conditions for a Valid Return:

To be eligible for a return, the item must be:

In its original, unused, and resalable condition.
In its original packaging, including all tags, labels, and accessories.
Accompanied by the original invoice or proof of purchase.

Items Not Eligible for Return:

Products that have been used, altered, or damaged by the customer.
Items with missing original packaging, tags, or accessories.
Perishable goods.
Intimate apparel, for hygiene reasons.
Products sold during clearance sales or marked as non-returnable.

3. How to Initiate a Return:

Log in to your account on DelhiMartIndia.com.
Go to the 'My Orders' section and select the order containing the item you wish to return.
Click on the 'Return' button and fill out the return request form, specifying the reason for the return.
Our customer service team will review your request within 48 business hours.

4. The Return Process:

Reverse Pickup: Once your return request is approved, we will arrange for a reverse pickup from your address. Our courier partner will contact you to schedule the pickup.
Self-Ship: In areas where reverse pickup is not available, you will be required to ship the product back to our warehouse at your own cost. We will provide you with the warehouse address. A refund of up to ₹100 will be provided for the courier charges, subject to you providing a valid courier receipt.

5. Refund & Exchange Process:

Quality Check: All returned products will undergo a quality check at our warehouse.
Refund: If the returned item passes the quality check, a refund will be initiated to your original payment method within 5-7 business days. For COD orders, the refund will be processed to your provided bank account via NEFT.
Exchange: If you wish to exchange an item, please follow the return process and place a new order for the desired product.

6. Damaged or Incorrect Products:

If you receive a product that is damaged or different from what you ordered, please contact our customer support team within 48 hours of delivery. You can reach us at support@delhimartindia.com or call us at +91- 8882979794 (10 AM to 6 PM, Monday - Saturday). Please provide your order ID and photographic evidence of the issue. We will arrange for a replacement or a full refund, as per your preference.

For any queries regarding our shipping and return policies, please do not hesitate to contact our customer support team.

Email: support@delhimartindia.com
Phone: +91- 8882979794
Operating Hours: 10:00 AM - 6:00 PM (Monday - Saturday)

Disclaimer: This policy is subject to change without prior notice. The terms and conditions at the time of purchase will be applicable. It is advisable to consult with a legal professional to ensure this policy aligns with all applicable laws and regulations for your specific business operations.

Crafting a Comprehensive Shipping & Return Policy for Delhimartindia.com

New Delhi, India – In a move to enhance customer trust and transparency, a detailed shipping and return policy has been crafted for the e-commerce platform Delhimartindia.com. This policy is designed to be fully compliant with the latest Indian consumer protection laws, including the Consumer Protection Act, 2019, and the E-Commerce Rules, 2020, ensuring a seamless and secure shopping experience.

The new policy outlines clear and concise terms for shipping, order tracking, returns, and refunds, addressing key customer concerns and setting clear expectations.

Shipping Policy: What to Expect

The shipping policy for Delhimartindia.com will provide customers with crucial information regarding the handling and dispatch of their orders. Key highlights include:

Order Processing Time: A clear timeline, typically 1-2 business days, will be stated for order processing, excluding weekends and public holidays.
Shipping Methods and Timelines: The policy will detail the available shipping options (e.g., Standard, Express) and provide estimated delivery times for different regions across India.
Shipping Costs: All shipping charges, including any applicable taxes, will be clearly communicated to the customer at the time of checkout. Any conditions for free shipping will also be explicitly mentioned.
Order Tracking: Upon dispatch, customers will receive a shipping confirmation email containing a tracking number, allowing them to monitor the progress of their delivery in real-time.
Shipment to be Undeliverable: In the event a package is undeliverable due to incorrect address details provided by the customer or other reasons, the policy will outline the procedure for re-shipment and any associated costs.

Return & Refund Policy: A Customer-Centric Approach

The return and refund policy has been formulated to be fair and in line with Indian consumer rights, offering a straightforward process for returns and refunds.

Return Window: A standard return window of 15 days from the date of delivery will be offered for most products. This aligns with common practice and provides ample time for customers to evaluate their purchase.
Eligibility for Returns: The policy will clearly define the conditions under which a product is eligible for return. This includes items that are damaged, defective, different from what was ordered, or in their original, unused condition with all tags and packaging intact.
Non-Returnable Items: For hygiene and safety reasons, certain product categories such as personal care items, innerwear, and perishable goods will be designated as non-returnable. This will be clearly stated on the product page.
Return Process: A simple, step-by-step process for initiating a return will be outlined. This will likely involve contacting customer service through email or a dedicated portal on the website.
Refunds: The policy will guarantee that once a returned product is received and passes a quality check, the refund will be processed within a specific timeframe (e.g., 7-10 business days) to the original mode of payment. Any deductions, such as return shipping fees (if applicable), will be transparently communicated.
Exchanges: The procedure for exchanging a product for a different size or color will also be detailed, subject to availability.

This comprehensive shipping and return policy is a testament to Delhimartindia.com's commitment to providing a reliable and customer-friendly online shopping environment. By adhering to the legal framework and best practices in the Indian e-commerce sector, the company aims to build lasting relationships with its customers based on trust and satisfaction. It is recommended that customers review the full policy on the Delhimartindia.com website for complete details.

Delhi mart India: Shipping & Delivery Information

Delivery Charges

Delivery charges at Delhi Mart India vary with each Seller. Sellers may incur higher shipping costs on low-value items, and a nominal delivery charge helps them offset these logistics costs. Please check your order summary to understand the specific delivery charges for individual products.

For Products listed as "Delhimart Plus," a ₹40 charge per item may apply if the order value is less than ₹500. Orders of ₹500 or above are delivered free.

Delivery Time

Estimated Delivery Time:

Sellers generally procure and ship items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on:

The Seller offering the product.
Product's availability with the Seller.
The destination to which you want the order shipped and the location of the Seller.

To get more accurate delivery times, please enter your default pin code on the product page.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It's possible that the Seller or our courier partners have a holiday between the day you placed your order and the estimated delivery date. In such cases, an extra day is added to the estimated date. Some courier partners and Sellers do not work on Sundays, and this is factored into the delivery dates.

Why does the estimated delivery time vary for each seller?

Delivery times are influenced by product availability, the geographic location of the Seller, your shipping destination, and the courier partner's time-to-deliver in your location.

Hidden Costs

There are NO hidden charges when you make a purchase on Delhi Mart India. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. Delivery charges are not hidden charges and are applied (if at all) extra depending on the Seller's shipping policy.

Serviceability

Seller does not/cannot ship to my area. Why?

Please enter your pin code on the product page to check if the product can be delivered to your location. If you haven't provided your pin code until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced depends on:

Whether the Seller ships to your location.
Legal restrictions, if any, in shipping particular products to your location.
The availability of reliable courier partners in your location.
At times, Sellers prefer not to ship to certain locations; this is entirely at their discretion.

Payment Options

Why is the CoD (Cash on Delivery) option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination, and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

Returns

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Please Contact Us to initiate a return. You will receive a call explaining the process once you have initiated a return. Wherever possible, Ekart Logistics will facilitate the pick-up of the item. In case the pick-up cannot be arranged through Ekart, you can return the item through a third-party courier service. Return fees are borne by the Seller.

I did not receive my order but got a delivery confirmation SMS/Email.

In case the product was not delivered and you received a delivery confirmation email/SMS, please report the issue within 7 days from the date of delivery confirmation for the seller to investigate.

Product Availability Tags

Here's what the different tags on product pages mean:

'In Stock': Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days, or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service, which may take 1-2 weeks depending on the location.
'Available': The Seller might not have the item in stock but can procure it when an order is placed. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
'Preorder' or 'Forthcoming': Such items are expected to be released soon and can be pre-booked. The item will be shipped to you on the day of its official release and will reach you in 2 to 6 business days. The Pre Order duration varies from item to item. Once known, release time and date are mentioned (e.g., 5th May, August 3rd week).
'Out of Stock': Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.
'Imported': Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.
'Back In Stock Soon': The item is popular and is sold out. You can however 'book' an order for the product, and it will be shipped according to the timelines mentioned by the Seller.
'Temporarily Unavailable': The product is currently out of stock and is not available for purchase. The product could be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.
'Permanently Discontinued': This product is no longer available because it is obsolete and/or its production has been discontinued.
'Out of Print': This product is not available because it is no longer being published and has been permanently discontinued.

International Delivery

As of now, Delhimart India does not deliver items internationally. You will be able to make purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India

Delhimart India: Order Cancellation and Return Policy

Cancellation Policy

Standard Orders:
- You can cancel an order any time before it's dispatched.
- Once an order is out for delivery, it cannot be canceled. However, you may choose to reject it at your doorstep.
- The time window for cancellation varies by category. Orders cannot be canceled once this specified time has passed.
- In some cases, a cancellation fee may be charged if you cancel beyond the specified time. The details about the time window on the product page or order confirmation page will be considered final.
- If a seller cancels your prepaid order due to unforeseen circumstances, a full refund will be initiated.
- Delhimart India reserves the right to accept or deny any cancellation, and to modify the time window or cancellation fee.
Hyperlocal Orders (MINUTES delivery option):
- Orders placed under the "MINUTES delivery" option are non-cancellable and non-refundable via self-serve due to quick delivery times.
- However, cancellations/refunds may be requested via a Customer Experience (CX) Agent under the following circumstances:
  - The order could not be delivered within the estimated time displayed while placing the order.
  - The order has not been picked up by the Delivery Partner.
  - The Seller has not accepted or has canceled the order due to reasons not attributable to you.
  - Any other reason that Delhimart India may update from time to time.
Delhimart India Initiated Cancellations:
- Delhimart India reserves the right to cancel your order, in whole or in part, due to product unavailability, unforeseen circumstances (force majeure), suspected fraudulent activity, violation of our Terms of Use, or logistical constraints.
- In all instances of cancellation initiated by Delhimart India, you will not be charged for the canceled order.
- Any payments you have already made will be promptly refunded within 5-7 business days. You can track the status of your refund on the Order Details page/section.

Returns Policy

Returns are a scheme provided directly by respective sellers, offering options for exchange, replacement, and/or refund. The return/replacement policy on the product page shall prevail over the general returns policy for all products. Always refer to the specific item's return/replacement policy on its product page.

Please note that there appear to be multiple entities named "Delhimart" or similar, each with its own return policy. The information provided below is a compilation based on the most relevant search results for "delhimartindia.com." If you are looking for a different "Delhimart," its policy may vary.

Here's a breakdown of the return policy for delhimartindia.com, based on the information found:

1. Return & Exchange Window:

You have 7 days from the date of delivery to initiate a return or exchange.
After initiating the return, you have a further 5-7 days for the returned product(s) to reach Delhimart.
Return/Exchange can only be done once per order.

2. Return Conditions:

Products must be returned in the same condition as shipped.
If products are returned in poor condition or clearly worn, a refund will not be provided.
Items eligible for return must be unopened, unused, and in their original packaging with all original tags attached.
For damaged/missing/wrong products, you need to send pictures of the damaged/wrong product.
For proof of missing products, customers are advised to take an unboxing video that clearly shows the label on the package, is without pauses or cuts, and properly displays the product. Without this video proof, missing claims may not be considered.
If you receive a wrong product, do not use it and preserve it in its original condition. A quality check will be done at the warehouse, and if anything is missing or used, you may incur a charge.

3. Return Process:

Reverse pick-up services are offered, subject to availability in your area pin code.
Pick-up will be attempted twice. If the courier company is unable to pick up the shipment, you will have to send it back to the company address.
A reverse shipment fee of INR 200 will be deducted at the time of refund per order (not per item).
For self-returns, do not use The Professional Couriers as they are not reliable and the package will not be accepted. It is recommended to use Speed Post.
Ensure items are packed securely to prevent loss or damage during transit, and the ORDER ID and registered mobile number are mentioned on the packaging.
Once the product reaches the warehouse, a quality check will be done, and a report sent to you. If the quality check fails (e.g., used or non-saleable condition, missing tags/labels), the products will be reshipped back to you, and no return will be accepted.

4. Refund Process & Timelines:

Refunds are processed within 3-5 business days after the return is processed at the warehouse.
The amount should reflect in your bank account within 5-7 business days after processing.
Refunds/bank transfers are only applicable for prepaid orders/online payments.
Payments made with the Cash on Delivery (COD) option will receive store credit, valid for 60 days.
Shipping charges are non-refundable.
For returns due to "free product deals," within 48 hours of receiving the product(s), the complete amount + INR 200 (in lieu of courier charges) will be refunded to your Wallet in case of COD, and if the payment mode was prepaid, it will be reflected in the bank account.

5. Cancellation Policy:

Cancellations are only possible till the order has not been dispatched from the warehouse.
Once the order has been shipped, it cannot be canceled. Returns will then be applicable according to the standard return policy.

6. Contact for Returns:

You can get in touch with them about any issues by dropping a mail to their customer support portal.
All queries will be solved between Monday-Saturday, 9 am- 6 pm.
Specific email for returns mentioned for a related entitythedelhimartindia@gmail.com, but for delhimartindia.com, it advises checking their customer support portal or contact section. Some information suggests an email for a different "Delhimart" (delhimart.com) as support@delhimart.com, but this appears to be an Australian entity. Always refer to the contact details on the specific delhimartindia.com website.

Key points to remember:

Always check the specific terms and conditions on delhimartindia.com for the most up-to-date and accurate information.
Keep your unboxing video ready, especially for damaged or missing item claims.
Be mindful of the 7-day return window.